Shipping policy

Shipping Policy

At Vint'Age Plugs, we are committed to providing a smooth, reliable, and transparent shopping experience for customers worldwide. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order with Vint'Age Plugs, you acknowledge that you have read and agree to the terms outlined in this Shipping Policy.

Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding weekends and public holidays).

Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking information.

Please note that processing time is separate from shipping time.

During periods of high order volume, holidays, promotional events, or unforeseen circumstances, processing times may be slightly extended. If a significant delay occurs, we will notify you by email.

Shipping Options & Estimated Delivery Times

We currently offer Free Standard Shipping to the following destinations:

Destination Estimated Delivery Time Shipping Cost
United States 5–10 business days Free
Canada 5–13 business days Free
Europe* 5–13 business days Free
United Kingdom 5–13 business days Free
Switzerland 5–15 business days Free

Europe includes:

Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden and Vatican City.

Estimated Delivery Times

The delivery times displayed on our website are estimates only and are not guaranteed.

Although we make every reasonable effort to ensure timely delivery, shipping times may vary due to circumstances beyond our control, including but not limited to:

  • Shipping carrier delays

  • Customs inspections or clearance procedures

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • Labor strikes

  • Transportation disruptions

  • High shipping volumes

  • Other force majeure events

Delivery delays do not automatically qualify an order for cancellation, refund, or compensation unless required by applicable law.

Shipping Address

Customers are solely responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If an incorrect or incomplete address is provided and the shipment is returned to us, the customer will be responsible for any applicable reshipping costs.

Once an order has entered processing, we may not be able to modify the shipping address.

Order Tracking

Once your order has shipped, you will receive an email containing:

  • Order number

  • Shipping carrier

  • Tracking number

  • Shipment status

  • Shipping confirmation

Tracking information may take 24–72 hours to appear after the carrier receives the shipment.

International Shipping

International shipments may be subject to:

  • Customs inspections

  • Import duties

  • VAT

  • Local taxes

  • Other government-imposed fees

These charges are determined by the destination country and are the sole responsibility of the customer.

Customs clearance procedures may also result in delivery delays that are outside our control.

For additional information, please contact your local customs office.

Multiple Shipments

Orders containing multiple products may be shipped separately depending on product availability and warehouse logistics.

If this occurs, you will receive separate tracking information for each shipment.

Damaged Packages

Every order is carefully inspected before shipment.

If your order arrives damaged, please contact us within 3 business days of delivery.

To assist us in resolving the issue as quickly as possible, please include:

  • Your order number

  • Clear photographs of the damaged product

  • Clear photographs of the shipping box and packaging

  • A brief description of the damage

Failure to provide sufficient information may delay the review of your claim.

Lost Packages

If your package appears to be lost while in transit, please contact our Customer Support team.

We will work directly with the shipping carrier to investigate the shipment before determining the appropriate resolution.

Carrier investigations may require several business days to complete.

Where appropriate and in accordance with applicable consumer protection laws, the resolution may include a replacement shipment or refund.

Packages Marked as Delivered

If the tracking information indicates that your package has been successfully Delivered, but you cannot locate it, we kindly ask that you complete the following steps before requesting a replacement or refund.

Step 1 – Verify the Shipping Address

Please confirm that the shipping address provided with your order is correct.

If the address is incorrect, we recommend contacting the shipping carrier immediately.

Step 2 – Contact the Shipping Carrier

If the address is correct, please contact the shipping carrier directly.

The carrier may be able to provide:

  • GPS delivery confirmation (where available)

  • Delivery photographs

  • Proof of delivery

  • Delivery notes

  • Delivery time

  • The name of the person who accepted the package (where available)

Step 3 – Check With Others

Please check whether someone else accepted the delivery on your behalf, including:

  • Family members

  • Housemates

  • Neighbors

  • Friends

  • Building reception

  • Property management

  • Concierge

If available, we also recommend reviewing any security camera footage recorded around the estimated delivery time.

Step 4 – Check Around Your Property

Shipping carriers sometimes leave packages in secure locations.

Please carefully inspect areas such as:

  • Mailbox

  • Front porch

  • Back door

  • Garage

  • Side entrance

  • Parcel locker

  • Reception area

  • Any designated safe place

Step 5 – Contact Our Support Team

If you have completed all of the above steps and are still unable to locate your package, please contact our Customer Support team.

We will gladly assist you by reviewing the shipment and, where appropriate, opening an investigation with the shipping carrier.

Depending on the outcome of the carrier's investigation, the supporting evidence available, and applicable consumer protection laws, we will determine the most appropriate resolution.

Shipping Claims & Fraud Prevention

To protect both our customers and our business, Vint'Age Plugs reserves the right to investigate all claims involving packages reported as lost, missing, or not received.

For shipments marked as Delivered by the shipping carrier, we may request additional information to assist with the investigation, including but not limited to:

  • Confirmation that the shipping address provided at checkout is correct;

  • Confirmation that the customer has completed the verification steps outlined in the Packages Marked as Delivered section above;

  • Communication with the shipping carrier;

  • Delivery confirmation records, including GPS coordinates, delivery photographs, or proof of delivery where available;

  • Any other information reasonably necessary to investigate the claim.

Requests for replacements or refunds involving packages marked as delivered will be reviewed on a case-by-case basis, taking into account:

  • The carrier's delivery records;

  • The outcome of the carrier's investigation;

  • Any supporting evidence provided by the customer;

  • Applicable consumer protection laws.

Where reliable evidence indicates that a package was successfully delivered to the shipping address provided at checkout, Vint'Age Plugs reserves the right to decline requests for replacement or refund, except where otherwise required by applicable law.

Nothing in this Shipping Policy limits or excludes any statutory consumer rights that cannot legally be waived under applicable law.

Refused or Undeliverable Shipments

If a shipment is refused by the recipient or cannot be delivered due to customer-related reasons—including but not limited to an incorrect address, failure to collect the package, or refusal to pay applicable customs charges—the shipment may be returned to us.

Where permitted by applicable law, any shipping costs, return shipping fees, customs charges, storage fees, or reshipping costs incurred may be deducted from any eligible refund.

Force Majeure

Vint'Age Plugs shall not be liable for delays caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Floods

  • Fires

  • Earthquakes

  • Pandemics

  • Government actions

  • Customs delays

  • Transportation disruptions

  • Labor strikes

  • Carrier service interruptions

  • Acts of war or civil unrest

  • Any other force majeure event

Orders affected by such events will be processed and delivered as soon as reasonably possible.

Questions?

If you have any questions regarding shipping, delivery, or tracking your order, our Customer Support team will be happy to assist you.

Email: support@vintageplugs.net

Thank you for choosing Vint'Age Plugs.